FinZor Payment Services

Privacy Policy

We take the privacy of our users very seriously at FINZOR DMCC (“we,” “us,” and “our”). As a company with a long-standing reputation for excellence, we are committed to safeguarding your personal information. This Privacy Policy sets out the terms and conditions under which we collect, process, store, and share your personal data in connection with your use of our website and services. We understand the importance of your personal information and aim to be transparent and clear about our data processing activities. By using our website and services, you consent to the terms of this Privacy Policy.

Personal Data Collection

 

We value your privacy and are committed to protecting your personal data. When you engage with our services, we may collect certain information to ensure the smooth provision of our services and comply with legal requirements. The types of personal data we may collect include:

  • Contact Information: We may ask for your full name, email address, phone number, and mailing address to establish communication and deliver our services effectively.
  • Identification Details: As part of our due diligence process, we may require proof of identity, such as a copy of your identification document, to verify your identity and comply with legal obligations.
  • Business Information: To facilitate the provision of our services, we may collect relevant information about your business, such as company name, registration details, and ownership structure.
  • Financial Information: In some cases, we may need to collect financial information, such as bank account details, to process payments or perform financial transactions related to our services.
  • Usage Data: We may collect data related to your interaction with our platform and services, including log files, IP addresses, browser information, and cookies. This information helps us analyze usage patterns, improve our services, and enhance your experience.

We will only collect and process your personal data to the extent necessary for the purposes stated in this Privacy Policy. We will also take appropriate measures to ensure the security and confidentiality of your data, including using secure data storage systems and encryption technologies.

Please note that by providing us with your personal data, you consent to its collection, storage, and processing as described in this Privacy Policy.

 

Disclosure of Personal Information

We take your privacy seriously and understand that your Personal Information is valuable to you. We do not sell your Personal Information to third parties for any reason, including for cross-context behavioral advertising. We only share your Personal Information in limited circumstances, as described below:

  • Service Providers: We may share your Personal Information with third-party service providers who help us provide and improve our services. These providers may include payment processors, marketing partners, data analytics providers, customer support providers, and others. We only share your information with these providers to the extent necessary to perform their services on our behalf, and we require them to maintain the confidentiality and security of your information.
  • Legal Requirements: We may disclose your Personal Information to comply with applicable laws, regulations, legal processes, or governmental requests. This may include sharing your information in response to a court order or subpoena, cooperating with law enforcement agencies, or responding to a legal request from a government agency.
  • Business Transfers: We may share your Personal Information as part of a business transaction, such as a merger, acquisition, sale of assets, or other similar event. If we sell or transfer all or a portion of our business, we may transfer your Personal Information to the acquiring company.
  • Partners: We may share your Personal Information with our partners, including financial institutions, service providers, and merchants.  We require these partners  to maintain the confidentiality and security of your information and to only use it for the purposes for which it was shared.
  • Your Consent: We may also share your Personal Information with third parties if you provide your consent to do so. For example, you may choose to share your information with an advertising platform to receive targeted advertising or with a social media platform to connect your account with our services.

Please note that we may also disclose your sensitive personal information as appropriate to carry out legitimate business activities allowed by law.

Information Security

At our company, we understand that your privacy and the security of your personal information is of utmost importance. We take necessary steps to ensure that your information is secure and protected from unauthorized access.

We maintain secure operating environments for all the data that we collect through our website. Access to your personal information is limited to only those employees who need to access it in order to provide you with our products and services. Our security measures include physical, technical, and administrative processes that are designed to protect your personal information from being accessed by unauthorized individuals.

We conduct routine internal and external assessments to maintain appropriate technical and organizational measures to safeguard your information. This includes implementing up-to-date security technologies and protocols to protect against unauthorized access, disclosure, alteration, or destruction of your personal information.

We continuously review our security procedures to ensure that we are using appropriate technology and methods to secure your personal information. While we take all necessary steps to safeguard your information, we cannot guarantee that any transmission of data over the internet or any other public network can be 100% secure.

Rest assured that we are committed to protecting your personal information and will continue to review and improve our security procedures to ensure the ongoing security of your personal information.

Data Retention

At our company, protecting your Personal Information is of the utmost importance to us. We strive to maintain your privacy and ensure that your data is only used in accordance with applicable laws and regulations.

We understand that you may be concerned about how long your Personal Information is retained, which is why we want to be transparent about our retention policies. We retain Personal Information for as long as needed or permitted in context of the purpose for which it was collected and consistent with applicable law.

To determine the appropriate retention period for your Personal Information, we use a variety of criteria. For instance, any Personal Information used for the ongoing relationship between you and our company is stored for the duration of the relationship, plus a period of 10 years, unless we need to keep it longer for reasons such as:

Legal obligations or compliance with laws to which we are subject. In such cases, we will retain your Personal Information consistent with the applicable law, such as under applicable bankruptcy laws and anti-money laundering obligations.

Litigation, investigations, audit, and compliance practices, or to protect against legal claims. In such cases, we may need to retain your Personal Information for longer periods.

We assure you that we will only retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected or as required by law. We regularly review our retention policies to ensure that we are in compliance with applicable laws and regulations, and we will securely dispose of your Personal Information once it is no longer needed.

Your Rights

We respect your data protection rights and provide you with various options for managing your personal data. Under data protection laws, you have certain rights in relation to your personal data, which include:

  • Right to access your personal data: You have the right to obtain a copy of your personal data that we hold about you, and to check that we are processing it lawfully.
  • Right to rectification: You have the right to request the correction of any incomplete or inaccurate personal data that we hold about you.
  • Right to erasure: You have the right to request that we delete or remove your personal data, where there is no compelling reason for us to continue processing it. Please note that we may be legally obliged to retain some personal data for a certain period.
  • Right to object: You have the right to object to the processing of your personal data in certain circumstances, such as if we are using your data for direct marketing purposes.
  • Right to restriction of processing: You have the right to request that we suspend the processing of your personal data in certain circumstances, such as if you contest the accuracy of your personal data.
  • Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transfer it to another data controller.
  • Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.
  • Right to object to automated decision-making: You have the right to object to automated decision-making and profiling, and to request human intervention.

To exercise any of these rights, please contact us at via contact@finzor.ae. We may need to verify your identity before processing your request, and we may contact you for further information to help us respond to your request promptly and accurately. We will respond to your request within the time frame specified by applicable data protection laws.

Policy Updates

At our company, we take your privacy seriously and are committed to maintaining the accuracy and currency of your personal data. To ensure that our privacy policy remains up-to-date with the latest legal requirements and best practices, we regularly review and update our policy. We will post any changes to our policy on this page, and if necessary, we will notify you via email to ensure that you stay informed about any modifications. We encourage you to check this page frequently to stay up-to-date with any changes to our privacy policy.

In order to maintain the accuracy of your personal data, it is important that you keep us informed of any changes to your information. If any of your personal data changes during your relationship with us, please let us know so that we can update our records accordingly. This will help ensure that we continue to provide you with the best possible service and that your personal data remains accurate and up-to-date.

Contact us

Should you have any questions, comments or concerns regarding this policy, please do not hesitate to get in touch with us via our email – contact@finzor.ae. We welcome your feedback and will strive to address any issues you may have in a timely and effective manner.